Ways to pay your rent

Ways to pay your rent

You can pay your rent in several ways.

Online

Paying your rent online is one of the quickest and safest ways to pay.

• Pay your rent online - You will need your 9-digit payment reference number beginning with '8'.

Direct Debit

The easiest way to pay your rent is by monthly Direct Debit. You can choose to pay weekly, fortnightly or monthly on either 5th, 14th, 21st or 28th of each month.

• Set up a Direct Debit online to pay your housing rents
• Or if you have arrears then you can contact us to make a payment arrangement prior to setting up a direct debit.

Once you have completed a direct debit mandate you will receive a schedule of payment amounts/dates and frequency in writing and 10 days prior to the first payment being taken.

Standing Order

To pay your rent by standing order with your bank, you will need our bank details:

• Our bank account number is: 63553698
• Our sort code is: 20-55-58
• You must quote your 9-digit payment reference number beginning with '8'.

Telephone

• Call the automated 24-hour line on 01942 489006
• Alternatively speak to someone 01942 489005 (weekdays 8am-6pm, Saturdays 8am-12.30pm).

Please have your 9-digit payment reference number beginning with '8' to hand. We accept Mastercard, Visa and Maestro.

Post Office

Present your payment card or barcoded letter at any Post Office in the country. You can pay by cash, cheque or debit card. Cheques should be made payable to 'Post Office Ltd'. Some Post Offices do not accept payment by cheque.

Please keep your receipts as proof of payment.

PayPoint

Present your payment card or barcoded letter to any PayPoint outlet in the UK. You can pay by cash or debit card though some do not accept debit cards.

Please keep your receipts as proof of payment.

Life Centres

By credit and debit card only at one of the life centres:

• Wigan Life Centre - The Wiend, Wigan, WN1 1NH
• Leigh Life Centre - Leigh Town Hall, Market Street, Leigh, WN7 1DY

Payment cards and bar codes

What should I do if the barcode letter or payment card is lost or stolen?

Don't worry. The card is a payment card only and would be useless should it fall into anyone else's hands. You can use the bar code printed on rent statements and letters.

• Contact us to arrange for a letter with a bar code to be sent to you.

When will I get a new payment card?

We no longer issue payment cards. Please use the bar code on any letters we have sent you.

I can't afford to pay

If you are having problems paying your rent - don't ignore the problem, come and talk to us as soon as possible.

• Contact us if you are struggling to pay your rent. We will talk to you about your circumstances and give you advice that may help.

If we need to speak to you regarding your account, please be aware that our Rent Collection team use a variety of contact methods which include telephone, text messaging, email, letter and visits. If you would like to check if any correspondence you receive is genuine, you can contact us on 01942 486865.

Corporate debt policy

The council has a corporate debt policy governing the treatment of debt which provides information and advice to customers who may be experiencing problems.

Top tasks

Top Task

1. Set up a direct debit to pay your Housing Rents

Pay for it

1. Pay your housing rent

In this section

• Rent refunds
• Universal Credit
• Tenant references
• Guide to benefits
• Rent arrears
• Ways to pay your rent

Related Pages

1. Money advice

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