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Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

• No Profanity or inappropriate defamatory remarks
• Fraud
• No Personal Identifying information (e.g., customer phone number or email)
• No Competitor references (e.g., another brand or dealership)
• Dangerous behavior (e.g. threatening to harm employees or others)
• Lack of adequate text (e.g., symbols, emoji’s and random letters)
• Reviews on the product and not the customer’s Sales or Service experience

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• Electric Vehicles
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SUVs & Cars

Capable, convenient, and versatile

• Mustang® Starting at MSRP$32,640 1
• Escape® Starting at MSRP$30,350 1 Hybrid Available Hybrid Available
• Bronco Sport® Starting at MSRP$31,845 1
• Bronco® Starting at MSRP$39,995 1
• Explorer® Starting at MSRP$38,465 1
• Mustang Mach-E® Starting at MSRP$37,795 1 All Electric All Electric
• Expedition® Starting at MSRP$62,700 1

Trucks & Vans

Hauling, Towing, and Off-Roading

• Maverick® Starting at MSRP$28,145 1 Hybrid Available Hybrid Available
• Ranger® Starting at MSRP$33,350 1
• F-150® Starting at MSRP$37,290 1 Hybrid Available Hybrid Available
• Super Duty® Starting at MSRP$45,975 1
• F-150 Lightning® Starting at MSRP$54,780 1 All Electric All Electric
• E-Transit™ Starting at MSRP$48,150 1 All Electric All Electric
• Transit® Starting at MSRP$58,680 1

Electric & Hybrid

Innovation in Motion

• Mustang Mach-E® Starting at MSRP$37,795 1 All Electric All Electric
• F-150 Lightning® Starting at MSRP$54,780 1 All Electric All Electric
• E-Transit™ Starting at MSRP$48,150 1 All Electric All Electric
• Maverick® Starting at MSRP$28,145 1 Hybrid Available Hybrid Available
• F-150® Starting at MSRP$37,450 1 Hybrid Available Hybrid Available
• Escape® ST-Line Elite Hybrid Starting at MSRP$36,305 1 Hybrid Hybrid
• Escape® Plug-in Hybrid Starting at MSRP$37,400 1 Plug-In Hybrid Plug-In Hybrid

Performance Vehicles

Off-Road. On-Road. On the Track.

• Explorer® ST Starting at MSRP$54,905 1
• Bronco® Raptor® Starting at MSRP$79,995 1
• F-150® Raptor®